How to Get Started

Getting started with Nuwave is like unlike anywhere else. Instead of endless sales calls, custom quotes, negotiations, and contracts. We make it quick and easy to get marketing consulting, technical support, and marketing research.

1

Find A Service

We have listed out our services along with details for each one, including pricing, benefits, what you receive, and more. Just search through our services to find the one you need to get started.

2

Place Your Order

Once you have found the service you need, click the “Start Now” button located on the Service Details page. This will add the Service to the order form and prompt you to enter any details needed to place the order.

3

We Review Your Case

Once you have placed your order, our team will review your case to verify we can provide the service you need or if any additional details or alterations are needed.

4

You Get Your Answer

Once your case has been accepted, our team gets to work. Upon completion, you will receive a detailed video-based response with any relevant resources included. Once the response is sent, you have a 48 hr window to send us one response to get clarity on anything you didn’t fully understand. Free of charge.

What You Recieve

Contextual Answers & Advice

From marketing advice to technical support our team will get you the answers you need based on your unique situation.

High Quality Video Recording

We use screen recordings, HD video, and pro audio to give the most detailed and clear responses possible.

Research Documents

We hand over any research documents that were created to answer your case for you to have on file.

Links to Resources

Relevant links to additional resources to help walk you through what to do where possible.

Concise Responses

In one message we will provide you with everything you need, including video, links, and resources.

Opportunity for Clarification

We give you 48hrs to send us one response to get clarity on anything you didn’t fully understand. Free of charge.

Frequently Asked Questions

Question

What is a case?

Answer

Once you have successfully completed the order form, your service order is considered a case.

Question

How do I check the status of my case?

Answer

You will be sent an update automatically each time the status of your case has changed to the email address you provided with your order.

Question

What does each case status mean?

Answer

There are 6 statuses to a case:

Under Review - Your order has been received but is awaiting initial review
In Progress - Your case has been accepted and is in progress
Response Needed - We have reviewed your order and need a response from you before continuing
Answered - Your case has been answered and has been sent to you.
Completed - Your case has passed the timeframe for you to request clarification and is considered completed.
Closed - Your case has been cancelled, refunded, or closed.

Question

What if you can’t provide an answer to my case?

Answer

If we can’t answer your question, we will initiate a 100% refund for you and direct you to trusted providers that may be able to get an answer. This excludes services that involve live meetings and certain technical support services. A notice about this has been placed on the order form for these specific services.

Question

I couldn't find the service I need listed. What do I do?

Answer

We are still adding to our list of services. If you need a service that you were unable to find, please open a chat with us and we will let you know if we can make that service available to you.

Question

What if I need multiple services?

Answer

If you have need of multiple services that are unrelated to each other, we recommend ordering each one individually.

Question

What if I need someone to do the work you advise me on?

Answer

Should the recommendations we equip you with require outside help for you to accomplish, we are happy to recommend trusted providers to you at no additional cost.

Question

What is the refund policy?

Answer

If we can’t answer your question, we will give you a 100% refund and help you find someone who can.

If you realize that you no longer need the service after you placed your order, you can receive a 100% refund as long as your case status remains is either "Under Review" or "Response Needed". If your case is "In Progress", you can receive a 50% refund. Once a case reaches the "Answered" status, no refund can be given.

For live meeting based services, you can cancel the meeting and receive a refund so long as the request is made at least the day before the meeting is scheduled. No cancellations or refunds can be given on the day of the scheduled meeting, for info about rescheduling meetings, see the next question below.

The full refund policy can be found in our Terms of Service Agreement at checkout.

Question

What if I need to reschedule my meeting?

Answer

If you need to reschedule your live meeting, you can do so free of charge as long as the request is made at least the day before the meeting is scheduled.

If you need to reschedule on the day of, you can do so for an additional $50, but the notice will need to be given prior to the time of the meeting.

There are no refunds for no shows. We will instead record a response the best we can with the information we are given and send it to you.

Question

What if I ordered the wrong service?

Answer

If you realize that you ordered the wrong service, contact us immediately to update your case with the correct service.

Since we review each case before working on them, our team will usually catch it if you ordered the wrong service or were charged the wrong amount. In these instances, you will be notified and sent any options there may be before continuing your case.

Answering Marketing Questions for Businesses

The Ultimate No-Hassle Guarantee

If we can’t answer your question, we will give you a 100% refund and help you find someone who can.

What Are You Waiting For?

Get started today by finding the service that is right for you